🎾 TENNIS INSANE — RETURNS & EXCHANGES POLICY (EUROPE)
📦 ONLINE RETURNS
At Tennis Insane, we accept returns from most European countries.
Depending on your country, you can choose between two return options:
1. Return via our partner courier (UPS / Correos)
Available in:
Spain (Mainland and Balearic Islands)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Sweden
2. Return at your own expense
If you are located in a region not covered by our courier service, you can return the item using your preferred shipping provider.
Applicable regions:
Spain: Canary Islands, Ceuta, and Melilla
Europe: Norway, Iceland, Switzerland
🔁 ONLINE EXCHANGES
Product or size exchanges are only available in the following countries:
Spain (Mainland and Balearic Islands)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Sweden
💳 RETURN & EXCHANGE FEES
1. Via UPS / Correos (directly managed by Tennis Insane)
- Spain (Mainland and Balearic Islands) and Portugal
- Return: €4
- First exchange: FREE
- Additional exchanges: €4
- Other eligible European countries listed above
- Return: €10
- Exchange: €10
2. Return at your own expense
In countries where courier collection is not available, the shipping cost will depend on the provider you choose.
We strongly recommend using a tracked service to ensure safe delivery.
✅ GENERAL CONDITIONS
To be eligible for a return or exchange, items must:
- Be in perfect condition, with no signs of wear, stains, or damage
- Include the original packaging, all tags, and any accessories
- Be shipped within 14 days of receiving your order
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(+34) 663 266 509
jaimeperez@tennisinsane.com